How To Collect Your Sample
We recommend that you collect your sample in the morning Monday-Friday and return it to the lab the same day you collected it.
Please ensure you have read through all of the instructions included in your kit box and on our website before collecting your sample. Please ensure that you activate your kit online, before collecting your sample and returning it to the lab.
Your sample collection kit is dispatched after the order confirmation to the address provided at the time of purchase.
If you wish to change the delivery address after the order has been placed, please contact our support team as soon as possible, with the message subject 'Incorrect Address'.
We cannot guarantee that your address will be changed as we are unable to change addresses once your order has been dispatched. We apologize for any inconvenience this might cause.
If your order has already been dispatched, we are unfortunately unable to change the delivery address. Should you need to change the delivery address, please contact the courier that will be delivering your order.
You can track the delivery of your order using the tracking number that was included in your dispatch notification email. The tracking number is generally an alphanumeric code provided by USPS. If you have any further questions on other tracking information, please contact our customer support team at support@endless.health.com
We will be shipping our kit after your order confirmation, we cannot always guarantee that you will receive your order within the estimated delivery time.
We recommend that you collect your sample in the morning Monday-Friday and return it to the lab the same day.
Please ensure you have read through all of the instructions included in your kit box and on our website before collecting your sample. Please ensure that you activate your kit online, before collecting your sample and returning it to the lab.
If your order is listed as 'Delivered' but you have not received your order, there are several reasons for this.
It is possible that your order was delivered but was placed in a more secure or discrete location.
After checking to see if your order was left in an alternative location and you are still unable to locate your order, please contact the USPS center that was responsible for delivering your order. You may need the tracking number to access specific details of your delivery.
If your order was delivered but you are unable to locate this delivery, please contact our customer support team at support@endless.health for further assistance and options.
Our partner lab is CLIA certified, follows strict federal guidelines, and uses calibrated measurements for high-quality results. We provide detailed instructions for sample collection and mailing.
We adhere to HIPAA standards for sensitive patient data protection, ensuring physical, network, and process security measures for protected health information (PHI). Learn more at https://endless-health.trust.site/
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